Friday, June 17, 2011

The customer is always right... right?

WARNING: the below post contains some instances of potty language. If you're easily offended, why are you even reading my blog in the first place?

As anyone who knows me can attest, one of my biggest pet peeves is having to deal with rude cashiers.

Having been a cashier several times in my life, I've had to put up with awful customers: people constantly treat you as though you're mentally inferior because you're "just a cashier". They seem to think it's acceptable to belittle you, make unreasonable requests, or bitch you out for trying to be helpful. When I was a cashier at Target, I asked a little old lady if she needed help bringing her groceries out to her car. She replied, "Unless you're also going to bring them into my apartment, don't even bother!" Another time, I had to buy a woman a new pair of underwear and shorts because she shit herself and got it all over the floor while waddling from the cafe to the bathroom. I've had customers make me cry on more than one occasion, though I always managed to hold back the tears until no one could see me.

Nowadays, it seems like cashiers are getting rude and nasty in response to customers' constant denigration. I'm not suggesting that they blithely accept this treatment, but would it kill people to just be nice?

I try to be nice to every cashier I meet, since I know what kind of crap they have to put up with (or up with which they have to put, I guess, if you're into the whole "not ending sentences with prepositions" thing). However, I have encountered my fair share of petulant little twits who need a serious attitude adjustment. Why are there some cashiers who won't greet customers or even make eye contact with them? When did it become acceptable to throw decency and respect to the wayside? When you work in customer service, you need to at least pretend like you give two craps about the customer. That's YOUR JOB. If you're having a bad day, I'm sorry, but don't feel like you're entitled to take it out on me. Your personal piss-offs are barred from entering the store where you work.

Let's make a deal between all the cashiers and all the customers in the world: just freakin' be nice to each other.

1 comment:

Gin said...

ITA. It's just common courtesy to say hello and make eye contact. Most of the time, I don't want to talk to the cashier, either, but I can at least say hello and a sincere thank you.